Training
Training Advanced Security Agents to Provide Exceptional Service
We invest heavily in our security agents, providing them with comprehensive training programs that cover a wide range of skills, including physical security measures, technology usage, de-escalation techniques, and customer service.
Silhouette Security Group offers a comprehensive and effective training program for security agents designed to accommodate various industries and company-specific requirements. Training ensures that our staff is well-prepared to handle unique challenges and provide high quality protection services. SSG offers security agents professional development opportunities through our Agent Career Path Program. This program brings together dedicated trainers, leading-edge courses, strategic business partnerships, and security industry experts to deliver premium programs, products, and services that also foster career advancement for agents.
Benefits of Our Training
- Cross-industry applicability and customization for individual business needs.
- Comprehensive curriculum, from pre-assignment orientation to annual refresher sessions.
- Continuous development of skills to provide exceptional security and customer-focused services.
- Utilizing a trauma-informed care approach for compassionate service.
Key Components of Our Training and Service Program
PRE-ASSIGNMENT COMPREHENSIVE TRAINING: Detailed on-site orientation covering site-specific Standard Operating Procedures (SOPs), incident report writing, client expectations, safety protocols, and confidentiality agreements.
JOB AND TASK SPECIFIC TRAINING (OJT): Training on incident report writing, de-escalation tactics, threat recognition, and integration with client’s company culture.
FORMAL CONTINUOUS TRAINING: All agents attend monthly training sessions covering topics like de-escalation, defensive tactics, company culture, and medical training. Engagement and initiative are expectations of our agents, and training certifications are tracked in our systems along with annual reviews.
ANNUAL RETRAINING AND RECERTIFICATION: Silhouette Security Group mandates Field Training officers (FTO) complete OSHA 30-hour training courses and regular refresher courses every three years. Agents receive 32 hours of mandatory training for license renewal and specialized training for armed agents, such as tactical simulations and live-fire sessions.
SUPERVISORY DEVELOPMENT TRAINING: Specialized development program for supervisors, including ASIS training for Security Specialists and Field Training Officers (FTOs) to ensure they are adequately prepared for their roles.
